Ordering with confidence.

Privacy Policy

The Sage House collects only the information reasonably needed to accept, prepare, secure, and support pickup orders.

Information we collect

• Your name and phone number.
• Your selected items, modifiers, prices, order status, pickup details, and order history.
• Limited technical and security information, such as an IP address and request activity, to prevent abuse, troubleshoot problems, and protect the ordering service.
• A temporary cart stored in your browser so your selections remain available while you shop. It expires after seven days without use and is removed sooner when you complete an order or clear the cart.
• A short-lived checkout recovery identifier stored in your browser so an interrupted payment can be checked without risking a duplicate charge. Your name and phone number are not included in that persistent recovery record.

Payment information

In live checkout, card fields are securely provided and processed by Clover. Card numbers, expiration dates, and CVV codes are submitted directly to Clover and are not received or stored by The Sage House website server. Clearly labeled owner-preview and sandbox modes do not collect or charge a card.

How we use and share information

We use customer information to prepare and fulfill orders, provide pickup updates, answer questions, handle refunds or disputes, maintain business and accounting records, prevent fraud, and comply with legal obligations. We do not sell or rent customer information or use it for third-party advertising.

Information may be processed by service providers needed to operate the ordering service, including Clover for payments and point-of-sale functions, Cloudflare for website security and delivery, and OVHcloud for website hosting. Those providers handle information under their own terms and privacy practices. We may also disclose information when required by law or to protect customers, our business, or the public.

Retention and security

We keep customer and order information only as long as reasonably needed for order support, accounting, disputes, security, and legal obligations. Clover and other service providers may keep transaction records according to their own retention requirements. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

Your choices

You may contact us to ask about, correct, or request deletion of customer information we control. Some transaction information may need to be retained for accounting, dispute, fraud-prevention, or legal reasons. This ordering service is not directed to children under 13, and we do not knowingly collect their personal information.

Policy changes

We may update this policy when our practices or services change. The effective date above will be updated when we make a material change.

Cancellation & Refund Policy

• Preparation may begin promptly after an order is placed or in advance of its scheduled pickup time. Because our food is made to order and perishable, completed online orders are normally final and cannot be canceled or refunded for a change of mind.
• If you made an ordering mistake, call us immediately at (229) 315-6347. We will help when reasonably possible, but a change or cancellation is not guaranteed once the order has been submitted.
• If The Sage House cancels an order or cannot fulfill it, we will issue a full refund for the affected order or items.
• For an incorrect, missing, or unsatisfactory item, contact us the same day. Depending on the circumstances, we may remake or replace the item or provide an appropriate partial or full refund.
• Approved refunds are returned to the original payment method. Clover and your card issuer control when the credit appears on your account.

Pickup & No-Show Policy

• Online orders are for pickup at The Sage House, 13 Mt Zion St, Milan, GA 31060.
• Orders may be placed only during the online order-placement hours shown on the ordering page. Pickup is same-day only, using one of today's times currently listed at checkout.
• Quoted preparation and pickup times are estimates. Busy periods or unusually large orders may take longer.
• Please provide an accurate name and phone number, arrive within the stated pickup window, and call us if you expect a delay.
• If you have a food allergy or dietary restriction, call us before ordering so staff can discuss ingredients and preparation. An online modifier or special-instruction field cannot guarantee an allergen-free order.
• When food quality and safety permit, we may hold an order until closing on its scheduled pickup day. We cannot guarantee food quality after the recommended pickup time and may discard food when holding it longer would be unsafe.
• An order that has been prepared but is not picked up by closing is considered a no-show and is not eligible for a refund.